ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide oversight and management to the front-end application team to deliver IT services
- Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools i.e. Mercury, Talent.
- Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
- Manages the release process for applications which includes effective department wide and end user communication
- Manages testing scripts and identifies opportunities for improvement
- Negotiates resolution of conflicting requirements across the agencies and/or departments
- Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
- Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development.
- Addresses individual staff performance problems as needed
- Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
- Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
- Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
- Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
- Assists with the preparation of budget for IT systems and services related interfaces and applications
- Keeps abreast of new developments and forecasts future trends in the area of application integration in the staffing industry.
- Maintains a strong understanding of technology and its application to achieve business objectives
- Prepares analysis and or proposals for other enterprise departments when necessary
- Serves as an internal consultant to other IT management staff and operations community as needed
To include but not limited to:
- Business Applications
- Dynamics 365 CRM
- Any other cloud-based CRM’s
- API integration
- Productivity Suite
- Office 365, Teams, SharePoint, OneNote, Excel
Qualifications
A Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required.
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