Role Description
Key responsibilities of this role is to provide the link between the Business Stakeholders including end users, L and D and the CRM Supplier, to optimize use of the system through best practice. The aim is to leverage the technology to help our people achieve more each day by engineering optimized processes within Dynamics 365 CRM
This is an exciting position that seeks positive people with a can do attitude. You will be exposed to the latest technologies and will be a key part of the business and wider technology team.
Key Roles, Tasks and Responsibilities
- To manage and advise stakeholders and end users on the effective use of the platform. To effectively gather requirements, document these and implement according to best practice
- To exploit the platform potential to support efficient working across multi disciplined internal teams
- Be the lead for all aspect of Releases and changes including enhancements, bug fixes and Microsoft and product owner releases
- Managing user activities such as UAT and supporting User Groups and forums to support new enhancements /ideas/ Business challenges
- Build a collaborative relationship with external vendors whilst maintaining the primary interests of the business
- Provide functional support to colleagues within the Technology team as well as users.
- Work with our 3rd party partners and vendors to maintain and improve service
- To deliver high quality work to challenging timescales as required
- To assist with global project deliverables
- Actively promote best practice with the end user community
- Ensure security and access is controlled across the application landscape
- Responsibility for producing best practice documentation and knowledge articles as required including User Stories,
- Conduct trend analysis of issues to identify appropriate corrective action, in order to prevent reoccurrence and to improve adoption, compliance and the end user experience.
- Work within the ITIL framework of Incident, Problem and Change Management and be primary contact for user issues raised in the support ticketing system
Knowledge and Experience
- Business Applications
- Dynamics 365 CE/CRM
- Any other CRM cloud based related Functional Analysis experience
- Productivity Suite
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- Office 365, Teams, SharePoint, OneNote, Excel
- Power Platform
- Power BI, Flow, PowerApps, Common Data Service
- 3 years minimum experience in a Functional Business Analyst/ BA role in CRM which includes:
- Commercial awareness
- Communication and interpersonal skills
- Time management and organisational skills
- Problem-solving skills
- Analytical skills
- An interest in, and understanding of, project management techniques and computing systems
If this is of interest, we would love to hear from you!
SKILLS EXPERIENCE SOUGHT ESSENTIALS
Business Analysis, Microsoft Dynamics
